MOON faq Category
MOON faq Category
- What is the moon? - What is Moon doing? - Why should I enroll in Moon? - What countries does Moon services operate in? - How do I contact Moon? - What services does Moon provide? - What does a social business platform mean? .
- How can I create an account to become a user (seller or buyer) with Moon? - How can I access the account in case I forgot the password for my Moon account? - Why do I have to enter my email address to log in? - How can I change the password for my account? - How do I cancel my account? - Will my account be canceled if it is not used for a long time? - What are the account creation fees? .
- I want to start selling my products on Moon, what should I do? - How do I register as a seller? - How do I create a store on Moon? - What is the registration fee as a seller in Moon? - Can I sell as an individual and not as a company? - How is my performance as a seller evaluated? - What kind of products are allowed to be sold on Moon? - What kind of products are not allowed to be sold on Moon? - How can I find the product-brand I need on Moon? - How do I use the online store on Moon? - My online store account is not activated, what is the reason? Or why don't my products appear on the site? - How does the buying and selling process work in Moon? - How do I get shipping, delivery and storage services through Moon's subsidiaries? - Are the prices in Moon stores negotiable? - Why do I see different prices for the same product in different stores on Moon? - How do I know if a product is purchased with a warranty? - What can I do if the warranty items in Moon stores differ from those mentioned on the brand website? .
- How can I display content for my products on the store? - How do I post content to my page? - What content is permitted and not allowed to be published? - What information is needed to add products? - How can Moon help me to promote my products through content? - How do I use the social media service effectively? .
- How do I order a product from Moon stores? - How do I know if my order has been confirmed? - What do I do in the event that I transfer the paid amount successfully, but I did not receive the order confirmation message? - How do I follow the status of the order? - How do I cancel an order? - My order has been delayed, what should I do? - Why is it difficult to add more products in the shopping cart? - What should I do if the order is confirmed and has not been delivered for a long time? - How long is it available to fulfill the request? .
- What are the establishments registered with Moon Shipping and how can they help me for shipping? - How can I ship my orders from Moon stores? - Are processing fees calculated based on the number of products or orders? .
- How can I confirm my bank account information? - How can I track my payments on the online store? - What are the payment options available at Moon? - What is the Cash on Delivery (COD) feature? - How can I pay with credit cards? - What should I do when I cannot see a payment option while completing the purchase? - How to pay, whether through the Moon mobile app or through the Moon website? - Are there any expenses that do not appear, such as sales tax, for example, when purchasing from Moon stores? - Why was my credit card declined? - Does Moon provide installment service? - What currency does the moon accept? - What is the 3D Traffic Number? .
- What products can I return? - What are the conditions for returning products? - How can I return my order? - When can I get my money back? - How do I track the product return process? - Will I recover the delivery charges when returning the order? - Should I pay the delivery fee when returning an item? - Do I have to return all the products in the order? - What should I do if the funds are not refunded to the credit card? - What should I do if the value of the order is not refunded to my bank account? - What do I do if I want to exchange an order and it is not available or completely sold out? .
- What are the tools that I can use to increase my sales on Moon? - How does Moon help me increase sales? - Can the customer rate the product and write a comment about it? Why is this important? - How do I join Moon's ad campaigns? .