MOON Terms

MOON Terms

Moon is the first social business platform in the Middle East that allows individual or commercial users to display and sell products, and it also allows individuals and institutions to purchase a different set of products in addition to social media services in the platform's community. We reserve the right to offer new services and update or withdraw any services or products, at our sole discretion. - The terms of all additional policies and conditions (if any) published on the platform's website specify the terms under which we provide you with the right to access and use the platform, including our mobile application and all other services branching from it. - Once you use the Moon platform and all the services branching from it, you agree to accept the terms and conditions of this agreement. - These terms of use and legal documents are subject to change by us at any time without requiring approval from you or any third party, in the event that you continue to benefit from the services provided on the platform through registration or access to it after publishing any amendment or change in it. It means your acceptance of these terms of use after modification. References in these Terms of Use to "you" (or similar pronouns) are references to you as an individual or legal entity, as the case may be. References to the Moon platform include: the platform, the site, our services, we, the speaking group pronoun (or similar pronouns) and any of our affiliated entities or companies. The word merchant refers to either the individual who is employed or authorized by the company or the company by itself individually or collectively. - The word "user" refers to the individual who uses the services of the platform to complete purchases and communicate with merchants. - Both the merchant and the user agree to abide by these website terms and abide by them as the context requires. .

- Moon provides through its commercial platform all means of support from organizing and managing the pages of merchants and companies and sharing their content, including pictures and videos, to all users in the Arab market. - Through Moon, you can see all the reviews, comments and opinions of previous customers, and the quality and prices of all products and services for the stores on the application, and you can also contribute to expressing your opinion during the purchase process. - Once you use the Moon platform and all the services branching from it, you agree to accept the terms and conditions of this agreement. - These terms of use and all additional policies and conditions (if any) published on the platform's website specify the terms under which we provide you with the right to access and use the platform, including our mobile application and all the other services branching from it. .

- In order to use the Moon platform or any of our services to sell products, you must create a merchant account for your own store according to the selected country (Sultanate of Oman and the Arab Gulf countries) in which you want to sell your products. - You are entitled to register as a merchant and benefit from the services by submitting a registration request to obtain a membership in the platform. You will be required to disclose specific information and choose a secret user name and password to use when entering the platform. Your registration on the platform will not be accepted if the necessary information is not provided to us. We have the right to reject any of the registration processes without giving reasons, and we also have the right to carry out the necessary checks to ensure your identity and registration requirements. .

You can enjoy the best management of your store completely by adding products and controlling everything related to your own page, including: - The platform is available as an application on the Apple Store and Google Play and is also available as a website Add information about the brand, project, products and services - View albums of photos and videos of the store and products Participation of celebrities, advertisers, photographers and designers registered with Moon in the advertising services for the store and products - The possibility of accessing the store via the map and knowing the branches - Displaying all the details related to the methods of selling, buying, payment and delivery to the store - Usage and access permissions can be controlled according to the preferences of the store owner The merchant can set shipping and delivery services according to his preference - The story feature is available on the platform through which the merchant can communicate with his customers and share the latest updates of his store for 24 hours with the presence of the discover feature and the map feature - There is a system for comments, chat and evaluation that allows the merchant to know the reactions of his customers and his audience - The platform is linked to other applications and channels through which the latest updates to the store can be shared - The merchant can participate in the offers and coupons offered in Moon .

When you use or access the platform and its services, you agree to the following: You have a registered commercial company and a valid commercial license in accordance with the laws of your country. Provide bank statements as needed and cooperate with us to obtain additional information regarding your eligibility. Disclosure of your current personal information and data and your use of services as specified by us. - That you can provide proof of authorization for individuals who register on or using the site, including providing proof of identity for the authorized person. You acknowledge and agree that some additional requirements may apply to some product categories. Maintain privacy, restrict access to your account and password, and notify us of any unauthorized use of your account or confidential information. Agreeing to assume responsibility in all cases for any process that takes place in the name of your account and password. - Commitment to keep your data true and correct and update it successively. Not to disclose to third parties the user information provided to you, except as specified by us. .

When you use or access the platform and its services, you agree that you will not publish, include or download any inappropriate or prohibited content or materials on the platform, including: Any product or content that does not comply with Islamic law, local law, ethics and public morals. Animals, living or dead organisms and / or any part of their organs. Drinking wine, tobacco products, drugs and any substance that affects the mind of all kinds, and unlicensed medical drugs. - Publish content and information bearing a political opinion that is critical or has content harmful to the public interest. - Products that are prohibited from being traded legally and any product that falls under gambling. Any type of weapon, content, or material that might threaten national security. - Using misleading information when displaying goods and violating the ownership of a third party. Counterfeit, stolen, or defective products that have a manufacturing defect that cannot be used and may cause harm to the user. Non-transferable bonds, stocks, sukuk, securities and coupons. - Archaeological artifacts, art treasures, antiques and registered national historical documents. Dangerous materials, chemical and explosive materials, and firearms. - Any goods that have been officially or unofficially announced by any relevant government agency in the Sultanate of Oman or the selected country that they are not allowed to be sold, imported or used, whether before or after their display on the platform, and the platform has the right not to allow it to be displayed even if it is on the responsibility of the seller. .

Violating or circumventing the law, especially regarding your account, or violating any of the rights of others, or our regulations and policies. Non-payment of dues related to the use of services without any legal reason supporting that. - Continue to use the services of the platform in the event that your account is suspended or you no longer meet the terms of use. - Failure to deliver the products that I have sold to customers as long as the buyer abides by the stated conditions without any legal reason to support that. Transferring your account to another party without our prior written consent. - Use the information and data provided to you during the conclusion of the agreement to try to conclude deals outside the scope of the platform to expand your sales by using another website or any other means of communication. Attempting to manipulate and deceive in any way the work mechanisms and systems in the platform. Spreading harmful software such as viruses or other methods that could harm the platform and / or the interests of others and their property. Using users' information without obtaining their consent or consent from us. Interference with other users' lists. Spreading misleading and inaccurate content and manipulating product prices. Violating intellectual property rights and laws related to copyright, trademark, patent, ethics, advertising, database, and / or any of the intellectual property rights related to us or licensed to us. Using unlicensed trademark materials or products, or infringing copyright. .

- You will abide by all applicable local and international laws in this regard, as well as the applicable provisions for the use of the platform and full compliance with legislation related to privacy laws and content regulation. - Your displayed products comply with the quality and safety standards in force in the selected country. - You have the full authority of the institution registered under the platform and that your commitment under these terms of use does not conflict with any of the laws, rules, regulations, or governmental guidelines to which you are subject or any of the other agreements to which you are a party or that you must abide by. - If you are authorized by a company to create or use an account, then you are authorized to act on behalf of this company and you guarantee its commitment to work with these terms of use. - That all products or services offered through your account do not violate the rights of others anywhere around the world, especially intellectual property rights. - The information and description of the goods that you will publish on the site for the purpose of sale are true, accurate, detailed and illustrated. - To report any problems of any kind that cause a violation of the user agreement or a violation of your intellectual property rights or any act that may harm the interest of the platform and its users. - We are committed as much as possible to the accuracy of the products and services offered, but we do not guarantee that the product specifications or any other content for any service are accurate, complete, reliable, recent or error-free. In addition - and based on your being a buyer - you agree that we are not We are responsible for examining or testing the lists or the content of the services provided by us or by third parties, and that you will not try to put on our responsibility any errors or defects in any of the lists and based on your being a seller, you are responsible for reviewing the accuracy of the content included in your lists and that you are You will not attempt to assume responsibility for errors or inaccuracies in the presentation of your products. You agree that you are not entitled to use our trademarks without prior written consent. - All rights not expressly granted to you in these Terms of Use are reserved to us or our licensors. - You grant Moon platform the right to transfer part or all of its rights, benefits, obligations and responsibilities, to other parties with which you work, without the need to refer to you, and Moon is obligated to notify you of such transfers if they occur, as well as to publish on the site, while you cannot transfer your benefits and rights And your obligations to a competing third party without taking written permission in advance from the Moon platform, in accordance with the terms and conditions of the user agreement. .

We take intellectual property rights very seriously. If you suspect that there is any product or offer on the Moon platform that infringes your intellectual property rights, please contact us to take immediate action from us. All content published on the platform including, but not limited to, data, texts, graphics, graphic designs, data, logos, images, audio clips, digital downloads, and software are the property of the Moon platform, and you thus grant the Moon platform and its affiliates to exercise all advertising rights on products in a non-exclusive manner in all around the world. .

According to the merchant agreement and the regulations in force on the Moon platform, we may resort to suspending, withdrawing, or terminating your access to or using the services without prior notice, or canceling the request for any of the products or removing any inappropriate content at our own discretion without incurring any responsibility or providing compensation or justifications. Without prejudice or violating other rights and as indicated by the applicable laws and regulations. .

Moon's responsibilities can be identified by: - It is just a channel of communication, where users can meet and interact with each other with the aim of selling and buying goods, and it cannot be a party to any transaction and it is not obligated in any way to act on behalf of any seller or buyer who uses the platform. - Moon is not responsible for non-compliance or the conclusion of a contract between users, nor is it responsible for transferring legal ownership of a commodity from the seller to the buyer, as the contract for the sale of any goods will be bilateral between the seller and the buyer and it has no right, interest or ownership in any goods. - Moon is not responsible for any unsatisfactory or late performance by any of the parties, nor for any losses, malfunctions or delays, due to unavailable or delayed merchandise. - Moon does not play the role of mediator to resolve any dispute or problem between users, nor does it bear any claims arising from errors or negligence, whether it occurred at our responsibility or from a third party. Moon is not a supplier or manufacturer of any kind of goods that are bought or sold on the site. - Moon does not represent or guarantee users' specifications in terms of their legitimacy, credibility, and identity. - Moon is not responsible for the security level of any links outside the site and we do not guarantee that they are free of viruses. You know and agree that the Moon platform is not responsible for the presence of such content on the site. - Users alone must agree among themselves on the method, terms and conditions of delivery, payment, as the Moon platform does not bear responsibility in such arrangements, but rather provides optional services for shipping and facilitating payment. - Moon platform excludes from its warranties, terms and conditions any financial losses, defamation, and any special damages arising from your misuse or inability to use the site, and it does not assume any responsibilities or claims in such cases. - You exempt the Moon platform and / or any of its officials and representatives, in relation to any claim, dispute, costs, damages, liability, and any direct loss to any party that arose out of an action by the users of the site, and you in particular waive in accordance with applicable laws for any claim In this regard. Moon will not be responsible for any service interruption, including but not limited to system malfunctions or other interruptions that may affect the receipt, processing, acceptance, completion or settlement of any request, and we do not guarantee that there will be no errors or interruptions. In services. Moon is exempt from taxes imposed or payable by the seller for the sale and / or supply of products. - There is no authority for the user on the platform, and there is no stipulation in this agreement to oblige Moon in any way to comply with the terms and requests of the users. .

The Moon platform combines social media service as a distinct feature in the e-commerce market and encourages all users to interact and express their opinions, including content publishing, comments and evaluation processes, which would develop the buying and selling processes in the platform. Some of the reasons why we can refuse to publish content are as follows: - Content that contains an offensive, pornographic, offensive, racist tone, hate language, and anything that violates the Islamic religion and public morals. - Content that is not related to the topic of the evaluation of our shared stores and brands or the evaluation of the platform. - Content that includes discrimination based on religion, race, gender, age, marital status, or physical or intellectual disability. - Any content that has connotations or references that violate the traditions of society, or call for an illegal approach. Conflict of interest: the competing brands are not allowed to put any negative comments. (Any violations in this regard could lead to the permanent removal of these marks from our platform). Comments that reflect out-of-date, impermeable and misleading information. - The commenters do not represent the opinion of the Moon platform at all, the Moon platform is not responsible for any obligations, claims, or losses resulting from any of the posted comments or any of the content on the platform. - Moon's property: The content posted on the platform is the property of Moon and its ownership is exclusive forever. We have the right to reproduce, modify, translate, transmit and / or distribute all materials related to the content. Moon is not obligated in any way to pay the content owners or any person or other party for the posted content. .

Applicable Law: These Terms of Use and any related non-contractual rights or obligations shall be subject to and interpreted under the laws applicable in the Sultanate of Oman. Dispute Resolution: If you have any problems with our services please contact us and we will work hard to solve the problem facing you as soon as possible. Any disputes or disputes related to these terms of use shall be settled, including any non-contractual rights or duties related to referring them. To the competent authorities of the two parties or through the courts of the Sultanate of Oman if necessary. Partnership: Nothing in our policies indicates our commitment to contracting a partnership, cooperation or agency with any party that is not affiliated with us, including all users. Also, the person who is not considered part of these terms of use does not have any right to implement any of its terms. Waiverability: All the aforementioned provisions and policies of Moon stipulate that they must be adhered to in order to achieve the benefit of all parties and that you agree not to violate any condition and not to authorize or waive it without obtaining written permission from Moon, in the event that one of the provisions does not apply legally, this will not affect in any way Of the forms on the validity of the rest of the terms and policies. Moon has the right to assign the rights and obligations of any subsidiary company at our sole discretion. The whole agreement: All the documents, conditions and clauses described hereby cancel any implicit, verbal or written agreements or declarations, whether directly or indirectly, except for what is required by the law in force in the country, and it is not permissible to make any amendment to these terms except by us. Your continued use of the services in the event of any changes constituting your agreement to be bound by the modified terms of use. Force Majeure: We are not responsible for delay, non-compliance with business, damage or loss as a result of actions beyond our control or from our reasonable will at the discretion of the parties concerned. Communication: You can contact us via customer service either by e-mail or contact number, or through our social media sites. Commencement and termination: These conditions begin as of the date of creating your account or signing a written contract with us, and will continue unless and until it is terminated by us or by you at our own discretion, and will remain in effect by nature after the termination or suspension of your membership. Governing Law and Jurisdiction: The terms of this platform are subject to and interpreted in accordance with the law, and disputes arising in connection with these terms and conditions (including non-contractual disputes) will be subject to the exclusive jurisdiction of the courts in the Sultanate of Oman. .